Wrong opening hours on Google? How to fix them
Customers turn up to a locked door, or do not come because Google says you are closed. Wrong hours cost real business, and they are usually quick to correct once you can get into your listing.
What's usually wrong
- The hours were never updated after you changed them. Google shows what was entered when the listing was made.
- Someone suggested a change and it was accepted. Customers can suggest edits to a listing, and some get through.
- Bank holiday and special hours are missing. The normal hours are right, but Christmas or Easter are wrong.
- You are not the owner of the listing. It was set up automatically or by someone else, so you cannot edit it yet.
Things you can try yourself
- Sign in to the Google account that manages your Business Profile. Then search for your business name on Google. If you are the owner, you will see buttons such as "Edit profile" on the result, or in the Google Maps app.
- Choose "Edit profile", then "Business hours" (on a computer it may be under "Business information").
- Set the correct hours for each day. Add a split day (for example a lunch break) with the option to add more hours. If you close on some days, mark them closed.
- Use "Special hours" for bank holidays and one-off closures, so Christmas and Easter are right before the day arrives.
- Save. Updates usually show within a short time, but some can take a few days to appear everywhere.
- If you cannot see the edit buttons, you are not signed in as the owner. Follow the steps for getting back into your Google Business Profile.
- Check the same hours on your website, Facebook page, Apple Maps and Bing, so they all agree.
Questions people ask
How long do new opening hours take to show on Google?
Often within minutes, but sometimes up to a few days. If they have not changed after a few days, check the edit saved and that no one has suggested a different set.
Can customers change my hours on Google?
They can suggest changes, and Google may accept some. If the hours keep changing back, check who has access to the profile and whether you get notifications about edits.
Can you update the hours for me?
Yes. You add me as a manager on the profile (you can remove me whenever you like), or you sit with me while I do it. I do not need your password.
If you'd rather I sorted it
If you'd rather I sorted it: most of these are a £40 to £60 job, usually done the same week. I'm Yehor, 17, based in Easingwold, and I can come to you round York.
Prefer to talk? Ring or WhatsApp 07356 082474, or email [email protected].
Other quick fixes: Business email not working · Domain expired · Website "not secure" warning · Locked out of Google Business Profile